Backoffice Portal — Prototype

Landing page all staff roles reach after login — KPI cards, recent activity, pending tasks, quick links.

Staff (Instructor, Program Admin, Super Admin) signs in with email+password or Google SSO.

Staff recovers forgotten password via OTP-based reset flow.

Back-office user receives activation email → clicks link → chooses auth method → account active for first login.

Instructor edits own profile — biography, specialization, teaching credentials, profile photo.

Staff edits basic profile — display name, position title, institution affiliation, contact.

Authenticated staff signs out — clearing session tokens on the client and invalidating them server-side.

Program Admin sets or updates the pricing type (Free or Paid) of published courses.

Instructor manages cohort groups for Model B courses — delivers lessons in batches.

Instructor views cohort overview — learner list, learning progress, and assignment status.

Instructor manages assignment workflow — reviews submissions, grades responses, finalizes scores.

Instructor manages cohort member enrollment — approves/rejects join requests.

Instructor manages supplementary assets per cohort item — attach links or files to augment course content.

Instructor manages the asset library for a course — uploads files, adds links, previews and removes assets.

Admin groups multiple courses into a Specialization to offer learners a packaged learning path.

Instructor creates and manages the content tree (module/lesson/item with multimedia + interactive elements).

Instructor submits a completed course to a review queue — Program Admin reviews and approves before publishing.

Instructor imports content authored in external SCORM authoring tools.

Instructor exports a course version as a SCORM package for use in other LMSs or for backup.

Course owner invites and manages co-author collaborators — define roles, scope of edit access.

Instructor views, uploads, and deletes assets (images, videos, PDFs, SCORM) in the course asset pool.

Instructor creates, edits, tags, and manages reusable questions in the course question bank.

Instructor configures grading mode, grade weights, and course completion criteria.

Program Admin reviews course submission quality and compliance before publishing to the catalog.

Program Admin adds an approved Course into their institution's program by selecting from the Course Catalog — includes courses approved within own institution and courses publicly shared by other institutions.

Admin maintains Tag Group master data — create, edit, activate/deactivate (via edit form checkbox), and delete tag groups used to organize tags in the catalog.

Program Admin invites Instructors into the selected Working Institute and revokes their institute membership.

Admin maintains Instructor records — assigns instructors to courses/cohorts, manages teaching workload.

Admin views/edits learner profile, suspends/reactivates/revokes account within own scope.

Program Admin uploads Excel file → system validates format → imports learners as a batch.

Program Admin adds and removes learners from the institution — direct membership management.

Program Admin reviews and approves or rejects pending learner institution registration requests.

Super Administrator manages the global Major vocabulary — create, edit, delete academic majors (fields of study) that Institutes reference.

Super Administrator manages the global academic faculty vocabulary — create, edit, and delete faculties that group Majors.

Program Admin or Super Admin summarizes per-institution outcomes for MOES/DTVE oversight and World Bank donor reporting — always scoped to the currently selected Working Institute.

Super Administrator views a real-time platform-wide KPI overview — total users by role, institution/faculty/major counts, and student status cross-table — with optional date range filter.

Super Admin views/edits profile for all staff types across institutions.

Admin provisions a back-office account → system triggers activation email.

Super Administrator manages role assignments for central-level roles (Super Administrator, Sale Administrator, Tag Administrator) — platform-wide scope.

Admin manages the institution's student roster — search, edit, delete entries.

Super Administrator manages institution records — search, add, edit, delete.

Admin maintains tag master data used on courses and Specializations for catalog search/filter.

Central Course Approver sets pricing type and paid tags on approved courses, then publishes/unpublishes them to the platform-wide Course Catalog.

Super Admin revokes an issued certificate from a learner — centrally governed; institutions cannot initiate revocation independently.

Sale Admin maintains the Product catalog (type, price, link to course/tag) to define products for sale and their prices on the catalog.

Sale Admin edits a subscription's status (New/Pending/Active/Cancelled/Revoke); Revoke requires a reason and reference, with audit trail and learner notification.

Sale Admin exports subscription/finance transaction data from the Subscription Admin page (SCR-BIL.07), filtered by the current search criteria, as CSV or Excel.

Sale Admin searches for any institution and manages its Default Products from a dedicated tab.

Sale Admin reviews and updates the payment status of invoices — search by status / learner / date, view detail, and edit payment status with mandatory comment.

Super Admin views and updates platform-wide configuration settings — security policy, integrations, feature flags.

Super Admin views audit logs of security events (login attempts, permission changes, admin actions).

Program Admin or Super Admin views notification event logs — event type, target, dispatch result.

Program Admin or Super Admin views per-event notification delivery records — channel, status, timestamps.

Staff opens notification inbox from topbar bell icon — views in-app notifications sorted newest first.