Backoffice Portal — Prototype

Super Admin views and updates platform-wide configuration settings (security policy, integration credentials, platform preferences, feature flags) via a searchable, filterable table with per-item inline editing.

Back-office user receives activation email with a time-limited link → clicks link → chooses auth method (email+password / Google) → account active for first login.

Admin provisions a back-office account → system triggers activation email. Program Admin (institution scope) or Super Admin (cross-institution) creates instructors; Super Admin only creates Program Admins.

Program Admin uploads Excel file → system validates format → imports learners as a batch → populates institution-affiliation + creates/updates learner profiles.

Staff (Instructor, Program Admin, Super Admin) signs in with email+password or Google SSO — web-only, no mobile OTP, no PIN.

Instructor edits own profile — inherits base staff fields (name, position, affiliation, contact) from UC-IDP.11 plus instructor-specific fields: biography, specialization, teaching credentials, profile photo.

Staff edits basic profile — display name, position title, institution affiliation, contact. Used directly by Program Admin / Super Admin; Instructor uses it via UC-IDP.10.

Admin views/edits learner profile, suspends/reactivates/revokes account within own scope (Program Admin = own institution; Super Admin = all institutions).

Super Admin views/edits profile for all staff types (Program Admin and Super Admin) across institutions.

Admin defines/edits permissions for staff — instructor (authoring rights, course assignment scope, grading) and Program Admin (institution scope, admin function access).

Super Admin views audit logs of security events (login attempts, permission/role changes, content publishes, admin actions) with filters — quarterly audit (TOR §5.3.1) + incident investigation.

Staff recovers forgotten password via OTP-based reset flow — request token, verify identity, set new password, restore account access.

Instructor creates and manages the content tree (module/lesson/item with multimedia + interactive elements) for assigned courses.

Instructor builds quiz (MCQ/true-false) with auto-grading rules to assess learner comprehension with immediate feedback.

Instructor submits a course draft branch for publish review — triggers review queue entry and notifies Program Admin for approval.

Program Admin reviews course submission quality, correctness, and compliance before publishing to the catalog.

Instructor imports content authored in external SCORM authoring tools for use in the system without rebuilding from scratch.

Instructor exports a course version as a SCORM package for use in other LMSs or for backup/portability.

Course owner invites and manages co-author collaborators on a course — define roles, scope of edit access, and remove collaborators when needed.

Instructor views, uploads, and deletes assets (images, videos, PDFs, SCORM) in the course asset pool — assets uploaded here are reusable across all lessons via 'Select from Library' in upload dialogs.

Admin maintains Instructor records and capacity — assigns instructors to courses/cohorts, manages teaching workload, defines course delivery scope per institution.

Admin groups multiple courses into a Specialization (curriculum set) to offer learners a packaged learning path.

Admin maintains tag master data used on courses and Specializations so catalog search/filter remains consistent and coherent.

Instructor manages cohort groups for Model B courses — delivers lessons in batches + manages assignment/forum at the group level.

Instructor views cohort overview — learner list, learning progress, and assignment status — via 4-tab layout (Dashboard / Manage Student / Manage Assignment / Forum).

Instructor manages cohort member enrollment — approves or rejects join requests (require_approval=true) or views auto-enrolled members (require_approval=false), and revokes members as needed.

Instructor manages assignment workflow — reviews submissions, grades responses, finalizes scores, consolidates with course Grade calculation.

Program Admin sets or updates the pricing type (Free or Paid) of published courses — controls access conditions before Learner enrollment.

Admin maintains Tag Group master data — create, edit, activate/deactivate (via edit form checkbox), and delete tag groups used to organize tags in the catalog.

Program Admin exports payment transaction data per period → format accepted by DTVE finance / government accounting (CSV / TBC integration format).

Program Admin revokes learner subscription to support refund, policy violation, or termination with audit trail.

Program Admin maintains Product catalog (type, price, link to course/tag) to define purchasable items and pricing on the catalog.

Program Admin or Super Admin views notification delivery history — channel, status, timestamps, retry count — scoped to own institution or cross-institution.

Staff opens notification inbox from topbar bell icon — views in-app notifications (assignment submissions, review requests, enrollments, reports) sorted newest first.

Instructor monitors learner progress in own courses to identify learners needing intervention before drop-off.

Instructor analyzes quiz/assignment results for own courses to improve assessments and prioritize the grading queue.

Admin assesses course effectiveness via completion rate and drop-off patterns to improve content and plan interventions.

Admin tracks user base growth and engagement (registration trends, active/inactive, channel mix) for outreach planning.

Super Admin summarizes per-institution outcomes for MOES/DTVE oversight and World Bank donor reporting.